[EXPIRED]Support Renewals Representative

How to Apply

To register your interest in this position please send a copy of your resume to careers@alfresco.com.

About Alfresco

Alfresco is the leading open source alternative for enterprise content management. It couples the innovation of open source with the stability of a true enterprise-class platform.

The open source model allows Alfresco to use best-of-breed open source technologies and contributions from the open source community to get higher quality software produced more quickly at much lower cost.

Download Job Description PDF

Job Type	Permanent Full-Time
Department	SALES
Time Zone	GMT
Location	Maidenhead, UK
Reporting To	Support Renewal Team Leader, EMEA
Start Date	March 2010

About Alfresco

Alfresco is the leading open source alternative for enterprise content management. It couples the innovation of open source with the stability of a true enterprise-class platform. The open source model allows Alfresco to use best-of-breed open source technologies and contributions from the open source community to get higher quality software produced more quickly at much lower cost.

Job Description

The successful candidate will be responsible for the renewal of Support subscriptions / contracts. Protecting this crucial, predictable revenue stream is a key role with high visibility.

Key Responsibilities

Issue Support renewal contracts with a view to getting them signed and returned before expiry
Sell the value of Support to the customer and keep in contact with the customer in the ‘dead zone’
Proactively win back lost & delayed contracts and sell consolidated renewals to bring revenues forward
Ensure the Support renewal system and CRM system are regularly updated for the easy tracking of results
Work closely with the internal and external Sales and the technical teams to create a united front to the customer and to identify other revenue opportunities.
Accurately provide a forecast for Support renewal revenue to the Alfresco Renewal Team Leader, EMEA