Support (Customer Success)

Service Engineer

Alfresco Premier Services

At Alfresco, we are dedicated to customer success and delivering outstanding results, experiences and business value throughout the entire customer lifecycle. In an effort to enhance the support already provided to our most valuable enterprise customers, we offer Alfresco Premier Services.

Job Description

Premier Services Technical Account Manager (TAM)

Alfresco Customer Success Mission + Team

Our Customer Success mission is focused on delivering outstanding results, experiences, and business value throughout the customer's lifecycle with Alfresco. This mission is carried out through a worlwide team of enterprise-class engineers that operate under a proven methodology, and are measured on corporate and team goals that drive the customer experience.

Alfresco Premier Services

Escalation Support Engineer

Alfresco Customer Success Mission + Team

Our Customer Success mission is focused on delivering outstanding results, experiences, and business value throughout the customer's lifecycle with Alfresco. This mission is carried out through a worlwide team of enterprise-class support engineers that operate on different levels to ensure the customer is successful with the product. The team is driven and measured by overall customer satisfaction and standard support KPIs.

Technical Support Engineer

Alfresco Customer Success + Team

Our Customer Success mission is focused on delivering outstanding results, experiences, and business value throughout the customer's lifecycle with Alfresco. This mission is carried out through a worlwide team of enterprise-class support engineers that operate on different levels to ensure the customer is successful with the product. The team is driven and measured by overall customer satisfaction and standard support KPIs.

Escalation Support Engineer

Job Description

Based at either our Maidenhead, UK or Atlanta, USA Support Centers Alfresco Support Engineers need to be versatile and since Alfresco is Open Source, our Support Engineers also need to be code literate, able to contribute to the code, provide a high level of expertise and an exceptional quality of service to our partners, external and internal customers