ALFEA Consulting proposes a complete solution to manage your correspondence:

• Scan and index inbound correspondence
• Automatically sort and distribute documents
• Accelerate collaboration on customers/citizens requests
• Use a common dashboard for all inbound document types: paper mail, faxes, e-mails and phone messages
• Generate responses based on templates
• Follow-up all requests to ensure they are treated before due date

Our solution, based on Alfresco collaboration platform, is:

• Simple and intuitive for end-users
• Easily configured to fit in your organization and processes
• Extensible to be perfectly integrated with other business applications

Key features:

• Scan and sort automatically
• Index and distribute paper mail, faxes, e-mails, phone messages
• Collaborative and approval processes
• Generate replies based on templates
• Contacts database
• Digital signature
• Templates management
• Integration with business applications (SAP, OpenERP, …)
• Support & training