Join John Newton, Alfresco CTO & Executive Board Member at Large of AIIM and John Mancini, AIIM President, for an open discussion and Q&A about how ECM is evolving due to the popularity of social consumer software. The previous decade's investment in corporate 'systems of record', like CRM and ERP systems is giving way to new wave of investment in 'systems of engagement', such as social business systems and corporate social networks. This is because organizations are looking for ways to make their employees more effective and productive - and social technologies are proving to be an answer.