Resolving conflicts

When a conflict is detected, the submission will not complete and will appear as a conflict in the Modified Items list for you to correct.
When a locked item is purposely unlocked, it is possible for two versions of the same file to exist in different user sandboxes. When both are submitted to staging, being routed first through the appropriate workflow if one is defined, the file to complete submission first updates the staging store. When the second file completes submission and attempts to update the staging store, a conflict is detected.

To resolve the conflict, you must revert the conflicted content item, reapply your changes, and resubmit the item.

  1. Navigate to the Sandbox view of the web project you want to work with.
  2. In the My Sandbox pane, click Expand to expand the Modified Items list. Items in conflict appear highlighted in the list.
  3. In the Modified Items list, click Revert (Revert) to revert a single conflicted item. When you revert a single item, there is no prompt to confirm the action. The item is immediately reverted to its last submitted version and cleared from the Modified Items list. Optionally, click Revert all Conflicts to revert all conflicted items at once.
  4. In your sandbox, you can now locate the reverted item, edit it as necessary, and resubmit it to staging.
Related tasks

Editing web content
Editing content not generated from a web form
Submitting content items