Mediatica S.p.A. provides IT and Business Process Outsourcing services. Thanks to our degree of specialization and widespread presence around all Italian regions, Mediatica is a solid, yet agile and competitive business partner. Mediatica technical staff operates throughout the whole country, with major sites in Rome, Milan, Torino, Lecce. Mediatica business targets are high dimensions/performance IT infrastructures, which we manage by mean of a well-structured internal organization and a series of documented and implemented processes at all operational levels (Mediatica is ISO 9001 certified and uses ITIL as its standard IT services framework). Mediatica S.p.A. specifically operates in the following areas: IT OUTSORCING (IT Systems and network Management, IT Applications Management, Desktop Management, Remote Data Protection & Disaster Recovery, IT Professional Services) and BUSINESS PROCESS OUTSOURCING (Contact centre and CRM, Business Operations, Document Management, Finance and Accounting, Data Management, Professional Services). Mediatica delivers application management services managing the whole application lifecycle (Application Lifecycle Management): requirement analysis, requirement management, feature management, modelling, design, project management, change/configuration/information/build/release/issue management, software testing and deployment, monitoring and report.