Support & Services
Get the most from your Alfresco investment.
Alfresco is dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your Alfresco investment and are specifically tailored to meet your business needs.
We offer the highest level of customer support so that you can leverage our expertise and instead focus on what matters most to you – serving your own clients.
Alfresco One Enterprise Support
Our core offering, Alfresco One Enterprise Support allows you to leverage the innovation of our open source community and includes all upgrades and maintenance required to keep your platform running at an optimal level.
We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an Alfresco expert who understands your business environment. Learn more
Alfresco Premier Services
Our new “white glove” Premier Services program takes support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:
- The Alfresco Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your Alfresco solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
- The Alfresco Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into Alfresco’s global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.
At Alfresco, no matter what your role in an organization, we have a learning pathway for you. Our Alfresco University training curriculum is structured around you and how you use Alfresco.
Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your Alfresco investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success. Learn more
Our experts come to you, working within your environment. We'll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support. Learn more