While most any business process can benefit from increased automation and reduced reliance on paper, this AIIM survey shows that most organizations have yet to make signficiant progress towards the benefits that can be gained from electronic workflows. This report looks at the reasons for that poor progress, advises on the business case for greater investment in the battle against paper and makes recommendations for moving forward.
Key findings include:
- Nearly half (47%) of organizations have made only 5% of progress towards processes that could be paper free. 18% haven’t even started.
- On average, respondents feel that driving paper out of processes would speed response to customers, citizens or staff by a factor of 4x.
- Two-thirds of those adopting paper-free processes report a payback within 18 months. 50% see payback in a single 12-month budgeting period.
- On average, respondents feel that driving paper out of processes would improve speed of response to cusotmers, citizens and staff by a factor of 4.0x and improve productivity of process staff by 29.7%.
Read the rest of AIIM's findings along with analysis and recommendations by downloading the full report.