Customer Success

For Flemish-based iMinds – an independent research institute designed to bring together companies, government and non-profit organizations on research projects – collaboration and agility of research is a true competitive advantage.

Innovation is, after all, iMinds’ core business.

“The biggest business problem we had to tackle before Alfresco was that we had an information overload,” said Jeroen Derynck, information and communication technology director for iMinds.

The organization has many users collaborating on research, including an extended network of partners, as well as over 1,000 researchers. This led to thousands of documents being exchanged primarily through personal e-mail and caused major issues of version control.

“Everything had to go through e-mail and people were working from the wrong versions. Instead of continuing the old way of working, we decided that we really had to make a change,” said Derynck.

Today, iMinds has some 50,000 documents stored on the Alfresco platform, as well as several thousand Wikis – all with associated workflows so that users can easily and securely edit, view, and collaborate on documents.

Alfresco has also helped iMinds meet various industry compliance regulations.

“Everything for us is built around the Alfresco platform,” said Derynck. “Our researchers no longer lose valuable time searching for documents or reformatting, so it really has helped us to streamline the research we are doing. It’s really core to our research methodology.”

iMinds currently has more than 2,000 users using Alfresco, which serves as the institute’s central document management and collaboration platform.

“The collaborative platform is really what sets us apart from our peers,” said Derynck. “Our customers love it, our researchers love it, and the platform is quite easy to use. Everyone can upload a document, everyone can edit…you have a team feeling, a feeling of a bonded community. That has been an added value of the Alfresco platform itself.”

To learn more about how iMinds is using Alfresco to enable secure research collaboration, watch this short video.

About the author

Jessica Cooper

Hi! My name is Jessica and I am responsible for Global Customer Advocacy at Alfresco! I am excited to work with such a great group of customers and look forward to meeting each of you and learning about your innovative use cases for Alfresco!

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