Executive Insight

I’m excited to share today that Alfresco has been awarded the Omega NorthFace ScoreBoard (NFSB) Award for Outstanding Customer Service for the second consecutive year. Widely recognized as the most prestigious award for customer service excellence, this award recognizes that Alfresco not only offers exemplary service to our customers, but also endorses our efforts and the deep commitment that we have to being a truly customer centric organization.

To evaluate a company for this award, Omega reviews customer satisfaction survey results each year from over 500 companies to determine their qualification. In our case, Omega analyzed Alfresco’s customer satisfaction survey which measures the level of satisfaction expressed by its customers each time a support case is closed. Companies must achieve a customer satisfaction rating of 4.0+ out of a possible 5.0 score over a 12-month calendar period.

I love being a part of a team that is so passionate about designing, implementing, and supporting great products so our customers can meet their business objectives. We are thrilled that our customers regularly tell us how happy they are with the open, flexible platform, the seamless integration capabilities, and the endless opportunities for end-users to actively engage with their content. Because our customers are at the core of everything we do, we are also extremely proud that we can back our extensive product capabilities with service levels and experiences that lead to great customer feedback. Those are the drivers behind our 90% customer renewal rate, 93% customer satisfaction rate, and why we were recognized by Omega with this prestigious award.

As I’ve said before, you cannot fake a passion for delivering great customer experiences and I’d like to thank our Customer and Premier Support teams for caring so deeply and ensuring our customers have consistently great experiences. This recognition is for you!

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