A little more than 100 days ago I sold my software company to Alfresco and joined the company as the leader of the new Business Solutions unit. Since announcing the general availability of Alfresco Workdesk, here’s a quick look from my experience.
Understanding our Customers
When I first started with Alfresco, I was impressed with all the great names across all industries from around the world. But what stood out to me was the opportunity for these world-class customers to start leveraging Alfresco’s open source repository for business critical projects beyond what the company was already doing around collaboration and document management.
So why did Alfresco decide to buy the Workdesk technology from this German software company with the silly name WeWebU?
When I looked deeper into some of the process-centric Alfresco use cases especially from the finance and government sector I found that in the past there was often large amounts of customization work done to create a process-centric solution. For these kind of projects, Alfresco was typically used as an important part of the IT infrastructure (much like a database) and then customers worked closely with Alfresco partners to build the applications they needed. That worked quite well for many customers, but it took time, money and also brought project risks to develop custom apps and bring them into production.
The Alfresco Workdesk Experience
With Workdesk there’s now a much better way to create process-centric business applications for transactional content management. Alfresco Workdesk delivers a much faster time-to-value application by focusing on configuration instead of coding. In today’s highly competitive industries nearly everybody needs to streamline document centric business processes. It’s all about process efficiency that gives customers the ability to save costs while at the same time scale a growing business.
With Workdesk you don’t need to be a Java expert to configure your individual case management solution according to the business roles you identified in your process. The Workdesk user experience is unmatched when it comes to efficiency while accessing case files and processing document related work queues. This business logic can be delivered anywhere you need e.g. in the classical browser-based UI, directly out of the major Office products or on a tablet or smartphone.
When I started with Alfresco a few months ago I was overwhelmed by the deep knowledge and enthusiasm of the Alfresco Partners around the world. Many of them are specialized in one or different vertical markets and they bring a lot of domain expertise into the Alfresco ecosystem. Workdesk brings a huge business opportunity to those partners who use their domain expertise to configure a Workdesk solution template for a certain vertical market in their sweet spot.
It’s great to see that only a few weeks after the Workdesk product launched internally there have been some major Alfresco partners already working on very different Workdesk solutions such as mortgage processing in banking, case management for government agencies, mailroom automation and claims management. Exciting things to come!
The Future of Alfresco’s Workdesk
Workdesk is a major milestone in the development of the Alfresco product portfolio and I am thrilled to be a part of it. Despite still being in the early stages of process-centric business applications, Alfresco is taking on a tremendous opportunity to innovate a much needed gap in organization’s existing business applications.
It’s very exciting to work in such a visionary environment together with so many smart people doing great work. I made the right decision in joining forces with Alfresco to create Workdesk and am thrilled to hear more about how Workdesk is helping your organization achieve document process nirvana. Leave me a comment to share your story!