Community Innovation

In my last blog welcoming Ole Hejlskov to Alfresco, I mentioned there would be other news to share on the latest additions to our developer ecosystem.

This next announcement is one some of you may have seen: the introduction of Developer Support, a service that offers direct support for development stage projects and in production customizations, from a team of development-focused, senior Support Engineers at Alfresco.

Continued Customer Success is at the heart of who we are at Alfresco, and we understand that there are customers and partners who require on-going support of their development teams and customized code – to enable the deployment of high quality, low risk and high longevity customizations to their production.

Some of the specialized services that Developer Support will offer include:

  • A dedicated team of savvy senior Support Engineers with a direct line into product development
  • Assistance and mentoring with customized code development, and advise on public API usage and best practices (including code samples)
  • Review, support and troubleshoot existing customizations, as well as offer recommendations on customizations and integrations
  • Guidance on automation of Alfresco installation, deployment, and application lifecycle management

Developer Support can improve the speed, scalability, quality and longevity of any Alfresco custom development. It’s an exciting new addition to the Alfresco Customer Support Services Suite, dedicated to customer success, and to delivering outstanding results and business value throughout the customer lifecycle.

Need more information? Email me or visit:

About the author

Gabriele Columbro

Grown in the flourishing Open Source ecosystem of the last decade, Gabriele brings to the table a wealth of expertise as ECM Architect, Strategy Consultant, Product and Application Lifecycle Management expert, Open Source enthusiast and Contributor. He joined Alfresco in 2009 after two years as lead architect for an Alfresco System Integration partner. Since then he worked with key Alfresco Customers to drive large ECM implementations, consulting and leading Alfresco projects team to succeed in designing, implementing and managing successful solutions. He currently manages the Global Expert Services team at Alfresco, advocating customer requirements and driving product improvements towards customer success. Thanks to his passion and expertise in Scalability & Performance, as well as Developer Experience & Application Lifecycle Management, he continuously works with Alfresco Engineering to improve the serviceability and usability of Alfresco as a enterprise world class open source ECM platform, ultimately driving customer success. He is an open source advocate and enthusiast, committer, release manager and PMC member at the Apache Software Foundation for the Apache Chemistry OpenCMIS project, with a innate passion for application lifecycle / release management with Apache Maven. In the spare time, he loves traveling to warmer places like his mother country Italy. He enjoys reggae music and festivals, and - shockingly enough for an Italian - loves playing football.

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