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Demands for intuitive customer experience and instantaneous customer support pressure technology companies to either deliver or face abandonment. As recently seen in the airline industry, customers treated poorly results in social media uproar, with even Congress getting involved. While many support teams look to emerging technologies like chat bots to speed response times, quality and ...

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May 6, 2010, was no ordinary day. In a mere 36 minutes, the Dow Jones plunged a historic 998 points. The stock market lost a trillion dollars. Dozens of stocks fell to a penny a share. The “flash crash” led to the arrest of a London trader and a new SEC mandate for one of ...

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            The library at Saxion University of Applied Sciences in the Netherlands has just won its first HBO award for a new open access content management platform, powered by Alfresco. Saxion University is one of the largest universities in the Netherlands with close to 27,000 students. The university needed a ...

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This is a guest post from Dave Giordano, President and founder of Alfresco partner, Technology Services Group.  Dave is a technical architect and visionary with deep experience in enterprise content management.  He is widely acknowledged for his expertise and shares his thoughts on the technology behind the Leon Levy Digital Archives. Founded in 1842, the ...

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Learning with Alfresco University is the best way to acquire the right skills for you to deliver a successful Alfresco implementation. Our main goal is to help you succeed. Alfresco Certification formally recognizes these efforts and serves as proof of technical proficiency within our product portfolio. The value of certification is a long debated topic ...

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When the New York Property Insurance Underwriting Association (NYPIUA) began struggling with legacy technologies and interfaces that did not allow them to address their customer needs quickly and efficiently, they knew it was time for a change. That’s when Alfresco and our strategic partner, Technology Services Group (TSG) stepped in to help. Together, we were ...

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One of our outstanding customers, Edmonton Public Schools, will be speaking at the AIIM Conference this year about their digital transformation to paperless processes. During a session on Thursday, April 28 from 1:30 to 2:15p.m., Lea Beeken, supervisor for District Records and FOIP Management at Edmonton Public Schools, will describe how she manages the student ...

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Enterprise IT decision makers across both industry and government are simplifying their organizations and integrating systems to achieve innovation, accelerate user adoption and drive digital transformation. At the same time, analysts are praising integration as a more holistic approach to meeting organizational needs. Today, Alfresco is announcing a major advancement in the integration of content, ...

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We recently explored the motivations of organizations that are looking to migrate to a modern ECM solution from legacy vendors. But once you’ve decided it’s time to make the move, how do you ensure your migration project is a success? We hosted a webinar with our partner MicroStrategies: Ten things to Consider before starting your ...

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As the first point of contact for government services, Bristol City Council serves over 441,000 residents in southwest England’s largest city. These services, which range from schools and libraries to tax bills and travel applications, generate over 1.25 million transactions each year. The result is a virtual mountain of content – both paper and electronic. ...

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