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Executive Insight

It’s no secret, the state of the industry is changing; the industry is re-scoping itself and we are at the forefront of this new entity. The term ECM can no longer define the space.  Organizations are starting to transform themselves as digital enterprises and adopting technology as their strategic differentiator. Gartner, Forrester and, just recently, ...

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Demands for intuitive customer experience and instantaneous customer support pressure technology companies to either deliver or face abandonment. As recently seen in the airline industry, customers treated poorly results in social media uproar, with even Congress getting involved. While many support teams look to emerging technologies like chat bots to speed response times, quality and ...

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Digital transformation. It’s a journey that every organization is on, to one extent or another, but few are seeing the promised results of new systems and processes they’ve implemented. Here at Alfresco, we think it comes down to having Digital Flow. If you’re not seeing the results you expected from your digital transformation efforts, maybe you ...

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For the last couple of months, not a day passes by that I do not see yet another article, blog post or email on GDPR (the new EU General Data Protection Regulation). It seems that every vendor in the Information Management industry – regardless of technical discipline – has an opinion on the subject. However, ...

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Just one year ago, we kicked off Alfresco’s expanded Global Partner Program—and thanks to the commitment of our channel partners and the Alfresco sales team, it’s already been a phenomenal success. Here’s a recap of the achievements of the past 12 months: Achieved a 5-Star rating in CRN’s 2017 Partner Program Guide, which recognizes us ...

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I have been talking a lot lately about Alfresco’s modern approach to digital transformation.  I see a lot of momentum in the market driven by a few converging factors, namely: Organizations of all types wanting a better customer/constituent experience, Brittle legacy platforms’ inability to be nimble/agile to deliver that experience, and Movement to IaaS providers ...

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A little over a year ago, I wrote how Alfresco has been working to address a big opportunity in the enterprise software market: being at the intersection of content, process, governance and apps. I also wrote that the best was still yet to come: we are placing a lot of muscle behind new product releases ...

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I was greatly humbled and honored last week, to be inducted to AIIM’s Company of Fellows as Fellow #215, following in the footsteps of our own John Newton (Fellow #206) and many other leading figures in the ECM industry that I have counted as friends and mentors over the years. The award was presented by ...

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The last few weeks have been quite busy here at Alfresco.  We started February off with Alfresco Day in New York City, where it was great to have some of our major customers on stage from Capital One and FINRA present their process and content use cases and how they use Alfresco.  Those use cases ...

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Last week at the Amazon Web Services (AWS) re:Invent conference, there was a plethora of announcements of new tools and services to help enterprises transition to the agility and flexibility of the virtual private cloud.  I also had the opportunity to talk with many companies reevaluating their content and process strategies in light of the ...

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