Customer Success

Learning with Alfresco University is the best way to acquire the right skills for you to deliver a successful Alfresco implementation. Our main goal is to help you succeed. Alfresco Certification formally recognizes these efforts and serves as proof of technical proficiency within our product portfolio.

The value of certification is a long debated topic in the IT industry as many certifications, while they can prove certain level of knowledge, are not always the best way to prove that an individual has the required skills to be successful at executing their daily tasks.

In our opinion, this point of view might be a little shortsighted as the value certification brings a professional cannot be denied. Just like with any other type of credentials, MD, PhD, CFP, PMP, the process of preparing to take an exam involves a serious amount of time and effort that the candidate must invest in obtaining the knowledge and practicing the tasks that will enable them to gain the experience necessary to be successful. The value of certification is not only in the tangible certificate received, but the journey that is taken to get there.

With the access of an Alfresco University Passport, and the continuously growing curriculum it offers, candidates can be confident that they will obtain the information they need in order to achieve their certification goals and ultimately accelerate their career development and increase their marketability within their own company and in the competitive marketplace.

Still not convinced? Here is another benefit to obtaining certification of employing certified resources on your team – in a recent analysis we performed here at Alfresco; we found that in the last 2 years:

  • The number of cases opened with no certified contacts on the case was 32 times higher that the number of cases opened with certified contacts!
  • The time it took to resolve those cases decreased from an average of 16.4 days in cases with no certified contacts on the case to 14.67 days in cases with certified contacts on a case. That is an 11% improvement in time to resolved!
  • We analyzed support cases from the last 18 months, and saw a noticeable improvement in the level of detail of communication between our Engineers and customers in cases where certified contacts were involved in the exchange, which resulted in a 27% faster case resolution!

We all know that faster case resolution metrics are linked to less downtime and improved productivity for your organization. So what are you waiting for? Your organization has taken the leap into the future of ECM so why not give them the tools to be the best at it?

We would like to help jump start your path to certification with this limited promotional offer:
For the next two weeks, we are offering exclusive 50% off coupon codes for current Alfresco Customers ONLY to take either the ACA or the ACE certification exam.

The promotion to receive a code will expire on Tuesday, October 11, 2016 and the opportunity to apply the coupon code to the cost of an exam will expire on Monday, October 31, 2016.

To request your exclusive 50% off coupon code or if you would like more information, please reply to this email at and include your full name, company name, e-mail address and your Pearson Vue registration ID number (ALF ID) and the team will get back to you within 24 hours.

Don’t miss this great offer to achieve certification today!

About the author

Jessica Cooper

Hi! My name is Jessica and I am responsible for Global Customer Advocacy at Alfresco! I am excited to work with such a great group of customers and look forward to meeting each of you and learning about your innovative use cases for Alfresco!

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  • Niclas Lillman

    Knowledge is power.

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