Mutual Concept Computer Group Customer Story
Mutual Concept Computer Group Partners with Alfresco to Build Next Generation Solution for Mutual Insurance Clients Across Canada
Mutual Concept Computer Group (MCCG) provides software and fully integrated back office solutions to 32 mutual insurance companies across Canada. Established in 1993, MCCG is wholly owned by Canadian Mutual Insurance Companies and provides clients with comprehensive and flexible solutions.
As the software provider for 32 mutual insurance companies across Canada, Mutual Concept Computer Group (MCCG) is always working to create innovative solutions to help their clients become more efficient and productive. MCCG’s client communities used its platform to complete over 1.2 million transactions last year alone.
MCCG’s existing back office insurance suite, which is used to manage policy, claims and accounting, is a Windows platform built on top of an Oracle database. The company wanted to move away from its Windows-based platform and towards a web-based platform while still leveraging and optimizing the existing powerful Oracle database.
“It’s a lot about giving our clients a great user experience on the Web,” said Jon Perry, MCCG’s vice president of client relations. “There are many different reasons, but I think one of the biggest business advantages is creating that digital customer experience our clients are looking for.”
After evaluating several different solutions, MCCG determined that Alfresco was the best solution for its client community because of Alfresco’s open source platform and overall functionality.
Earlier this year, MCCG partnered with Alfresco to build its next generation solution, which will focus on workflow, content management and document creation. A beta module for the automobile insurance line of business is currently in client testing for production leveraging Alfresco Content Services and Alfresco Process Services.
“Right now, our team is working on a web-based project with one of our mutual clients,” said Perry. “We will eventually roll the solution out across a number of different areas from underwriting, claims to accounting.”
Before Alfresco, declaration pages in the MCCG solution were hard coded and workflow was Windows-driven. Alfresco provides a more flexible and user-friendly platform, as well as a guided workflow for document management that can be customized for MCCG’s clients.
“Alfresco provides a powerful guided workflow process that can be tailored to fit the needs of our clients,” said Perry. “Information can be entered directly into the system, minimizing data entry for underwriters and creating a simple and modern workflow that anyone can use without requiring a lot of specialized training.”
In addition to a simplified workflow, Alfresco provides MCCG’s clients with a way to retain all of their digital documents.
“Most of our insurers are already paperless, but now that process is much smoother,” said Perry. “Alfresco simplifies the document retention process, both from a viewing and retention standpoint. It’s great for business continuity. You always have easy access to important documents.”
Alfresco also helps MCCG’s clients adhere to strict retention policies. With an automobile insurance policy, for example, carriers are legally entitled to client information for a limited amount of time once an individual is no longer a client. Alfresco makes it easy to remove these documents from the system at the appropriate time.
Today, MCCG is testing the Alfresco platform, which will be rolled out to its automobile insurance clients in 2019 and 2020. The expectation is to expand the new platform to other client communities in 2020.
“Recently, we visited one of our clients in eastern Ontario and put on a presentation of where our product was going and gave them a few quick demos,” said Perry. “By the end, they were applauding. Our communities are really excited. They have wanted this kind of solution for many years.”