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Nunkuwarrin Yunti Customer Story

Alfresco Revolutionises Records Management for a Community Organization 

Nunkuwarrin Yunti's vision is to lead the way in the delivery of contemporary culturally based health, social and emotional wellbeing services for the Aboriginal and Torres Strait Islander community. They achieve this by providing services dealing in primary health care to more than 6,000 individual clients each year.

Challenge

Nunkuwarrin Yunti’s Business Support Services Unit were in need of a central location to declare, file and dispose of the organisation’s records. Employees were previously using an in-house system to maintain their records, but it was a system, which did not provide direct access to viewing electronic files. This resulted in long search times to find particular records. Management was also concerned with version control on documents, and who was able to see sensitive corporate information.

Nunkuwarrin Yunti wanted to seek out a solution that would boost staff engagement and allow all employees to contribute to the records management of the organisation and support further document collaboration. Furthermore, as a government funded but community-controlled organisation, they wanted to ensure best practice with similar organisations by seeking out a solution that was VERS certified. Ensuring that the solution chosen had value for money was important for an organisation with limited IT funding, so being competitively priced was a necessity.

Similar organisations to Nunkuwarrin Yunti’s had conducted records management scoping exercises, and the talk was that Alfresco was the best fit for all business and technology needs. This sparked Nunkuwarrin Yunti to investigate the solution for them, concluding in the same outcome.

Engaging Parashift, Alfresco’s leading partner who created the VERS & SARKMS compliant Records Management module that was needed to implement their solution, Alicia King, Nunkuwarrin Yunti’s Manager of Business Support Services Unit, stated “Not only did the records management team see vast amounts of benefits in Alfresco, so did other members of management. Additional aspects such as document management and versioning, along with collaboration, were seen as huge wins for challenges they were facing within their teams”.

Solution

Nunkuwarrin Yunti decided to use Alfresco One for its 100 staff. Today Nunkuwarrin Yunti use Alfresco to support a number of their key business applications including records management, document management, versioning and collaboration. 

Parashift additionally deployed the all-important VERS Records Management module to meet the local requirements of South Australian State Records. The solution has provided the organisation with the benefit of a governed approach whereby they are able to place their records in a single repository system to be indexed for later search. Nunkuwarrin Yunti has implemented a much needed enterprise wide records management solution within time and resource constraints.

Parashift follow the agile methodology of delivery, this permitted the project to be deployed in sprints to promote collaboration between the two parties. For Nunkuwarrin Yunti this was the first they had heard of the approach. “The project with Parashift was the first experience we had with the Agile approach; we were very happy with this method as it ensured that we got the project completed on time,” said Alicia King. 

Results

Through Alfresco, each staff member now has the opportunity to access and collaborate on thousands of documents and records produced by the organisation. “I have staff come up to me and say that they are extremely happy that we chose Parashift and Alfresco to implement a solution. For both us and you, this is a huge compliment, as this hasn’t happened before in a technology project,” said Alicia King. 

 

"Dipping our toes in the water was well worth the risk."

— Alicia King, Manager of Business Support Services Unit at Nunkuwarrin Yunti