Datenschutzerklärung

Last Updated: 15th May 2018

Umfang

Alfresco Software, Ltd. ("Alfresco", "we", "us" or "our") is committed to protecting and respecting your privacy. This Privacy Statement is intended to describe our privacy practices and provide information about how and why we collect, use and share your personal information when you:

•    visit www.alfresco.com and any of its subdomains ("our sites"); and / or
•    purchase or otherwise use our desktop or mobile Business Process Management ("BPM") and / or Enterprise Content Management ("ECM") solutions and services ("services"). 

Informationen, die wir sammeln

Diese Datenschutzerklärung gilt für alle personenbezogenen Daten, die Sie uns mitteilen und/oder die wir automatisch von Ihnen erheben oder erhalten, entweder über unsere Seiten und/oder unsere Dienstleistungen und/oder über Dritte. 

Informationen, die Sie uns geben, wenn Sie unsere Seiten und/oder unsere Dienstleistungen nutzen

Wir können die folgenden personenbezogenen Daten sammeln und verarbeiten, die Sie uns übermitteln:

  • Information that you provide to us by completing forms on our sites such as requests for quotes or online applications for free trials of our products / services.  Such information typically includes your first name, last name, personal and / or professional contact details;
  • Information that you provide to us when you purchase a product / service via our sites or other means such as by telephone or e-mail.  Such information typically includes your first name, last name, personal and / or professional contact details, credit card details, billing address, your alfresco.com browsing history, information about BPM preferences and / or ECM preferences, as well as any contact or other information you choose to provide for us to undertake the services;
  • Alle anderen Informationen, die Sie uns unter folgenden Umständen zur Verfügung stellen: Wenn Sie sich Umfragen beteiligen, die von uns oder Dritten in unserem Auftrag durchgeführt werden; wenn Sie an Kongressen, Messen und Ausstellungen teilnehmen; wenn Sie an Verkaufsförderungsaktionen, Wettbewerben und Werbegeschenken teilnehmen; wenn Sie sich für Webcasts registrieren, Informationen oder Materialien anfordern (z.B. Whitepapers); und wenn Sie irgendwelche Fragen, Kommentare oder Beschwerden bei uns einreichen.

Informationen, die wir automatisch sammeln, wenn Sie unsere Seiten und/oder unsere Dienstleistungen nutzen

Die folgenden Informationen können wir automatisch von Ihrem Gerät aus sammeln und verarbeiten, wenn Sie unsere Seiten und/oder unsere Dienstleistungen nutzen:

  • Information we may collect about your interaction with our software, mobile applications, sites and services, including IP addresses, repository IDs, account activity, license information, MAC addresses, what pages your device visited, the time that your device visited our sites, traffic data, location data, weblogs, other communication data and cookie data (please see the section below entitled "cookies" and our Cookie Statement for further information on this topic).

Informationen über Sie, die wir von Dritten erhalten

  • Informationen, die wir über Suchmaschinen von Drittanbietern in Bezug auf Ihre Suchaktivität erhalten.

Wie wir Informationen verwenden

Wir können die über Sie gesammelten personenbezogenen Daten aus einer Reihe von Gründen nutzen, darunter:

  • Bereitstellung, Betrieb und Wartung der Standorte und Dienstleistungen;
  • Verarbeitung und Vervollständigung von Transaktionen und Versand entsprechender Informationen, einschließlich Transaktionsbestätigungen und Rechnungen;
  • Verwaltung Ihrer Nutzung der Websites und/oder Dienstleistungen, Reaktion auf Anfragen und Kommentare sowie das Erbringen von Kundenservice und Support;
  • Analyse Ihrer Nutzung der Websites und/oder Dienstleistungen für Trendbeobachtung, Marketing- und Werbezwecke;
  • Verbesserung der Websites und Dienstleistungen, sodass sie auf die effektivste Art für Sie und Kunden bereitgestellt werden;
  • Senden von technischen Hinweisen, Updates, Sicherheitsmeldungen und administrativer Kommunikation an Kunden;
  • Investigate and prevent fraudulent activities, unauthorized access to the services, and other illegal activities;
  • Where you have consented to receive such information or where we have another lawful basis for doing so, to contact you via email, SMS or telephone about other offers, products, promotions, developments or services of ours which we think may be of interest to you; and
  • Für jegliche anderen Zwecke, über die wir Sie und Kunden benachrichtigen.

Legal basis for processing personal information (EEA visitors only)

If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal information described in the “Information We Collect” heading above and this section will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.  In some cases, we may also have a legal obligation to process the personal information collected from you or may otherwise need the personal information to protect your vital interests or those of another person. If this is the case, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to conduct our business and communicate with you as necessary to provide our services to you and for our other legitimate interests, for instance, responding to your queries, improving our services or for the purpose of detecting or preventing illegal activities.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, or object to the use of your personal information on these grounds, please email us at privacy@alfresco.com using the contact details provided under the “How to contact us” heading below. 

Teilen von Informationen

Wir können Ihre personenbezogenen Daten unter folgenden Umständen an Dritte weitergeben:

  • Wenn es für interne Zwecke erforderlich ist (z.B. für ein Mitglied unserer Gruppe einschließlich unserer Tochtergesellschaften, unserer Holding-Dachgesellschaft und ihrer Tochtergesellschaften);
  • As may be required to fulfill orders, to conduct billing/credit card processing, to provide services to and for our customers, and for email housing (as a consequence of uses already described in this Privacy Statement);
  • As required by law (such as responding to a valid subpoena, warrant, audit, or agency, law enforcement, or national security action, or to prevent fraud) where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
  • To make marketing messages more relevant to you;
  • Zur Analyse und Filterung von Nachrichten und Content im Hinblick auf Spam;
  • Für Forschungsaktivitäten, einschließlich der Erstellung von statistischen Berichten (solche angesammelten Informationen werden verwendet, um unsere Dienstleistungen für aktuelle und potenzielle Partner und andere Dritte zu beschreiben und wird nicht verwendet, um die Personen des Berichts zu kontaktieren); und
  • Im Rahmen eines Geschäftsvorfalls wie Fusion, Erwerb, Konsolidierung oder Veräußerung (nach einer Vertraulichkeitsverpflichtung, bei der sich der Empfänger verpflichtet, die Informationen zu keinem anderen Zweck als der Durchführung der Transaktion zu nutzen).

We are responsible for and maintain contracts with third parties restricting their access, use, and disclosure of personal information in compliance with our legal obligations.

Wie wir Informationen schützen

We use appropriate technical, organizational and administrative measures to protect any personal information we process about you with measures being designed to provide a level of security appropriate to the risk of processing your personal information.  Personal information you provide to us is stored on secure servers operated by us or our third-party providers. Any payment transactions will be encrypted using Secure Socket Layer (SSL) technology. In addition, we enter into confidentiality agreements which require that care and precautions be taken to prevent loss, misuse, or disclosure of your personal information.

Wo wir Ihnen ein Passwort gegeben haben (oder wo Sie eines gewählt haben) , mit dem Sie auf bestimmte Teile unserer Seiten zugreifen können, sind Sie dafür verantwortlich, dieses Passwort vertraulich zu behandeln. Wir bitten Sie, Ihr Passwort mit niemandem zu teilen.

Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our sites; any transmission is at your own risk. Once we have received your personal information, we will use robust procedures and security features to prevent unauthorized access.

Cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. For further information on how we use cookies, please see our Cookie Statement.

Your Rights; How To Update And Access Information

We may send you e-mails about the products / services you have purchased, your account, to remind you about a webcast for which you have registered, or in response to your questions. We may also send you e-mails with information and / or special offers about products and services that may be of interest to you, in accordance with your marketing preferences.

You may at any time ask us to remove you from any marketing mailing list on which you previously asked us to include you, or object to our use of your personal information, by sending us an e-mail at privacy@alfresco.com, by calling us on  (888) 317-3395, or by clicking "Unsubscribe" in any e-mail communications we send you. You may also update your preferences by visiting our Preference Center.

You may access, review, modify and delete your account profile information by going to your account and editing your information. However, if you want to update, delete, limit the use or disclosure of, or access the personal information we hold about you (or request portability of your personal information) in our systems, you will need to email your request to privacy@alfresco.com.  If your personal information was submitted to us through the services by an Alfresco customer, please provide the name of the Alfresco customer that submitted your data, so we can forward your request to that customer.  We do not have the ability to access data submitted by customers through the services, and we will not be able to respond to your requests directly. 

You have the right to complain to a data protection authority about our collection and use of your personal information.  For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here.)

Wo Informationen gespeichert sind

Personal information collected from you may be transferred and stored outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us, a member of our group, or for one of our suppliers. Our group companies and third-party service providers and partners operate in countries located in the EEA (including without limitation the United Kingdom, Germany and France), the United States, and Australia. Such staff or suppliers may be engaged in, among other things, the provision of CRM services, marketing campaigns, support and hosting services on our behalf. 

Ihre Informationen werden auf unseren Servern in Irland, Großbritannien und den Vereinigten Staaten gespeichert sowie möglicherweise in anderen Ländern, deren Datenschutzgesetze sich von den Gesetzen in Ihrem Land unterscheiden können. Wir schützen Ihre personenbezogenen Daten in Übereinstimmung mit dieser Datenschutzerklärung, wo immer sie verarbeitet werden. 

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Statement.

EU and Swiss Privacy Shield

Alfresco adheres to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce here.  Our certification is available here and applies to the personal data we receive from EU and Swiss visitors and users of the sites and services and from our customers about EU and Swiss individuals through the sites or services.
  
European Union and Swiss individuals with inquiries or complaints regarding our privacy practices should first contact Alfresco at privacy@alfresco.com. Alfresco commits to respond to complaints of EU and Swiss individuals about our collection and/or processing of their personal information within 45 days.

If you do not receive acknowledgment of your complaint within 45 days of receipt from us or if your complaint is not satisfactorily addressed, you may bring a complaint to the EU Data Protection Authorities or the Swiss Federal Data Protection and Information Commissioner through the United States Council for International Business (USCIB) free of charge.  You can learn more at http://www.uscib.org.  In limited situations, if neither Alfresco nor the USCIB resolves your complaint, you may have the opportunity to engage in binding arbitration through the Privacy Shield Panel.  Alfresco is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.

Erinnerung an öffentliche Foren

Die Seiten stellen Ihnen häufig Chatrooms, Foren, Message Boards und/oder News Groups zur Verfügung. Bitte beachten Sie, dass alle Informationen, die in diesen Bereichen offengelegt werden, zu öffentlichen Informationen werden. Entscheiden Sie mit Bedacht, ob Sie Ihre personenbezogenen Daten offenlegen wollen.

Online-Privatsphäre für Kinder

Note: You must be 16 years or older to register as a Member or use the Alfresco web-site. We do not knowingly accept online personal information from children under the age of 16. We do not knowingly allow children under the age of 16 to become registered members of our sites or buy products and services on our sites. We do not knowingly collect or solicit personal information about children under 16.

In the event that we ever decide to expand our intended site audience to include children under the age of 16, those specific web pages will, in accordance with the requirements of applicable law (including the Children's Online Privacy Protection Act (COPPA)), be clearly identified and provide an explicit privacy notice addressed to children under 16. In addition, we will provide an appropriate mechanism to obtain parental approval, allow parents to subsequently make changes to or request removal of their children's personal information, and provide access to any other information as required by law.

Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).  

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. 

Links zu anderen Seiten

Diese Seite enthält Links zu anderen Seiten. Wir haben keine Kontrolle über die Informationserhebung von Websites, die über Links von unseren Seiten erreicht werden können. Bei Fragen zur Datenerhebung von verlinkten Seiten wenden Sie sich bitte direkt an diese Unternehmen.

Änderungen an dieser Erklärung

Wir können diese Datenschutzerklärung von Zeit zu Zeit ändern. Wenn wir irgendwelche Änderungen vornehmen, werden wir sie auf dieser Seite posten und die oben genannte Datumsangabe „Letzte Aktualisierung" ändern. Wenn wir wesentliche Änderungen an dieser Datenschutzerklärung vornehmen, werden wir Sie auf direkterem Weg informieren, zum Beispiel durch eine Benachrichtigung auf unserer Website oder per E-Mail, bevor diese Änderungen wirksam werden. Wir empfehlen Ihnen, diese Datenschutzerklärung regelmäßig zu überprüfen, um über die neuesten Änderungen informiert zu bleiben.

Kontakt

If you have any questions, comments or concerns regarding this Privacy Statement, then please contact us via e-mail to privacy@alfresco.com or in writing to Alfresco Software, Ltd., The Place, Bridge Avenue, Maidenhead, Berkshire SL6 1AF UK.