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Enterprise Content Management (ECM) Software

Access content wherever and however you work with open, flexible, highly scalable Enterprise Content Management

Alfresco Content Services offers full-featured ECM for organizations that require enterprise-grade scalability, performance, and 24x7 support for business-critical content and compliance. Open technology and a wide range of integrations and add-on modules make it easy to customize and extend.

 

Alfresco’s extensive process services, make it easy to create, publish and use process models and apps. By adding context to your content, you can make better decisions, improve productivity, and enhance information governance.

Alfresco ECM Capabilities

Alfresco Content Services provides open, flexible, highly scalable Enterprise Content Management (ECM) capabilities. Content is accessible wherever and however you work and easily integrates with your other business applications.

 

Alfresco ECM Software Features

As a flexible, scalable ECM platform, Alfresco Content Services delivers a wide range of use cases such as content and governance services, contextual search and insight, the ability to easily integrate with other applications and much more.

Open, Easy to Integrate and Extend

Alfresco Content Services is built on an open source core with support for open standards, open APIs and a variety of deployment options, including cloud, on-premises and hybrid-cloud configurations. This powerful ECM software platform is easy to integrate, extend and customize to meet your specific requirements.

  • Out-of-the-box support for leading productivity applications, including Microsoft Office, Google Docs, Outlook and Salesforce.com
  • A wide range of pre-built integrations and solutions from the vibrant Alfresco partner community, including SAP, AutoCAD and others
  • Open APIs and unmatched support for open standards including CMIS, CIFS and WebDAV

Cloud Native Architecture

Alfresco Content Services has a cloud-native architecture. This open, modular approach delivers performance and scalability wherever you chose to deploy: on-premises or in the cloud. Optimized for Amazon Web Services (AWS) Alfresco offers agility and low total cost of ownership.

  • Flexible deployment options, including Docker and Kubernetes for fast and standardized deployments across all environments
  • AWS optimized - support for Amazon Elastic Container Service and Amazon Elastic Kubernetes Service (Amazon EKS) to ensure unprecedented scale
  • Modular, micro-service support provides a scalable architecture

How Alfresco Content  Services Works

See how the key components of the Alfresco Content Services architecture interconnect to provide ECM solutions for managing, sharing, and activating content. Understand which technologies are involved, why it matters, and the benefits to your organization. 

Bring Content and Processes Together Seamlessly

With the Alfresco Digital Business Platform for enterprise content management, your content and processes work hand-in-hand to optimize the flow of information through your organization. To ensure that content fully supports your business goals, Alfresco Content Services includes a highly customizable, open standards-based process engine. For added functionality, you can easily expand your solution to include full Alfresco Process Services.

  • Rules and actions allow complex document processing without development overhead
  • Smart folders and powerful metadata capabilities present content within business context, which is especially useful for case management

Information Governance Simplified

If you need information governance capabilities, Alfresco offers an unmatched combination of simplicity and control to reduce business risk and strengthen compliance. Alfresco ECM software automates lifecycle management—from capture through retention to final destruction—and hides the complexities of records management from users. Learn more about Information Governance.

Access and Collaborate on Content from Anywhere

Alfresco Content Services provides quick and secure access to content from anywhere, including beyond the firewall. Users can easily discover, share and collaborate on everything from simple documents and case files, to large engineering drawings and rich media files. Access is available from web browsers, mobile apps and users can also take files offline with Desktop Sync. Powerful search, workflows, and rich metadata ensure that the right information is always at hand.

The Alfresco Digital Workspace accelerates user adoption with an intuitive out-of-the-box experience that can be quickly and easily extended by developers

  • Smart folders and dynamic search—with auto-suggestions, filtering, and content previews— provide fast content retrieval
  • Rich collaboration features include file libraries, version tracking, discussion threads, project wikis, task lists, and activity feeds
  • iOS and Android apps offer on-device encryption, Mobile Device Management (MDM) support, offline access and review and approval of tasks
  • Desktop Sync for Windows and Mac - Synchronize any Alfresco folder or site to your Windows or Mac
Next-Gen Content Services Platforms: A cloud-native advantage over legacy ECM

Companies need to move fast, adapt quickly, and innovate continuously. They must satisfy the demands of a modern, distributed workforce and technically savvy customer base. Is your legacy system holding you back? Download this eBook to learn how to rapidly deliver the innovative solutions that users will love and that your business needs to succeed. 

Which version is right for me?

Alfresco Content Services

Enterprise-class full featured ECM for Production Environments

Alfresco Community Edition

ECM for Developers & Tech Enthusiasts

Detailed feature comparison

Core Capabilities
Alfresco Content Services
Alfresco Community Edition
Robust content repository — A standards compliant repository that supports a wide range of feature
Productive team collaboration interface — Alfresco Share offers a user friendly interface for managing your content
Productivity app integration (including Microsoft Office and Google Docs)
Smart Folders — Show content based on metadata (not where it is stored). Add metadata just by adding a file to a Smart Folder.
Add-ons — Ability to download and install additional community driven extensions
Easy integration and extension — Create custom content models and bespoke workflows, or easily extend with REST APIs and the Application Development Framework
Additional security capabilities — Content encryption at rest and encrypted repository configuration properties
Clustering for high availability — Simple UI based configuration of clustering
Storage Policies — Ability to define multiple content stores based on content life cycle requirements
Advanced administration console — Simple configuration and management of Alfresco sub-system and clustering with reduced restart requirements
Rigorously tested and certified against multiple OS, database and application servers (including Oracle and Microsoft SQL)
Containerized Cloud Deployments — Deploy Alfresco Content Services using Helm charts to leading cloud providers such as Amazon Elastic Kubernetes Service (EKS), Azure Kubernetes Service (AKS) and Google Kubernetes Engine (GKE)
Support for additional Alfresco modules (see section below for modules which can be added)
Standardised Single Sign-on via SAML
Clients
Alfresco Content Services
Alfresco Community Edition
Alfresco Desktop Sync for Windows & Mac — Sync Alfresco content to your Windows & Mac desktop for offline access
Mobile device content encryption
Alfresco Mobile apps for iOS and Android — Alfresco Mobile apps for iOS and Android (including SDKs)
Alfresco Share
Alfresco Digital Workspace
Support
Alfresco Content Services
Alfresco Community Edition
Prioritized security patches and hotfix updates, with defect escalation process and long term Service Pack releases
24/7 Severity 1 support
Consulting and professional services available from Alfresco and certified partners
Optional Alfresco Modules
Alfresco Content Services
Alfresco Community Edition
Alfresco Content Connector for Salesforce — Easily access Alfresco content within Salesforce.com
Alfresco Outlook Integration — Allows direct search, access and uploading of email content
Alfresco Search and Insight Engine — Drive insight from content usage and optimise processes
Alfresco Connectors for Amazon S3, Amazon S3 Glacier, MS Azure Blob Storage and EMC Centera
Document Transformations — creates PDF and thumbnail renditions for uploaded content
Alfresco Transform Service — supporting highly scalable transformation and ingestion requirements implemented for highest throughput
Alfresco Document Transformation Engine — Offering performance enhancements and improved page fidelity for online viewing
Alfresco Media Transformation Engine — For local video transcoding and image rendition creation
Integrate the full power of Alfresco Process Services
Information Governance
Alfresco Content Services
Alfresco Community Edition
Formal Records Management — Core Records Management capabilities
DOD 5015.02 certified Records Management — mandated for any US DOD organisation working with Federal records
Security Marks — Control access to content based on marks applied to content and possessed by users
Classified Content and Records — Set classification levels and lifecycle, including defining security levels for users for an extra layer of security granularity over generic UCL’s.

Enterprise Content Management Case Studies

Find out how organizations of all sizes and industries have benefited from Alfresco ECM

Liberty Mutual

Underwriters and claims managers across multiple offices and product lines can continue to use familiar front-end applications while Alfresco works in the background to automate everything from document retrieval to records management.

RBC Capital Markets

This leading investment bank increased operational efficiency and shortened development cycles with a flexible platform for automating business processes.

Credendo

Credendo moves from paper to digital insurance underwriting and finds a case management solution with Alfresco.

Enterprise Content Management Software FAQs

What is Enterprise Content Management Software?

Enterprise Content Management Software helps businesses capture, manage, store, preserve and deliver the innumerable pieces of electronic and physical information that proliferate across an enterprise, from email to digital videos to paper files and the ever growing number of office documents.

What is Alfresco Content Services?

Alfresco Content Services is at the heart of the Alfresco Digital Business Platform, an enterprise-class, cloud-native platform that provides the fastest path for people to interact with information, and for organizations to quickly respond to threats, opportunities and circumstances. Find out how our architecture works by watching our video here.

How can I migrate from an older ECM system?

Businesses are migrating from legacy ECM to modern, cloud-native content service platforms to boost business agility and innovation. Alfresco offers Migration Services, which can help mitigate risk and accelerate your migration process. In fact, some customers have successfully completed migration projects in under 6 weeks.

ECM Resources

Power up your Enterprise Content Management initiatives with these resources

Discover how next-gen Content Services Platforms offer a cloud-native advantage over legacy ECM with our new eBook.

Alfresco named a ‘Leader’ in recent independent technology analyst evaluations. Find out why!

201% ROI with open, cloud-native content management? Download our newly-commissioned Forrester Consulting Total Economic Impact™ (TEI) study to learn more.