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Genesys & Alfresco: A Custom Hybrid Solution

Genesys makes software for great experiences for contact centers. With over 40 writers writing 50,000 pages of online content, Genesys found that they were having an issue with storing the content and making the documentation available to their customers inside and outside the firewall.

Watch this 20-minute webinar and hear Michael Katten, Director of Technical Content, describe how Genesys worked with Alfresco to implement a hybrid ECM platform to overcome corporate firewall barriers and provide their customers the ability to access, share and collaborate on documentation.

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Michael Katten
Director of Technical Content, Genesys