Contact Us

If you need immediate assistance or in the rare instance that the Support Portal is temporarily out of service, please feel free to contact Alfresco using the following Support Center phone information. The Support Portal is periodically shut down and refreshed for maintenance purposes and we make every attempt to make that maintenance window as short and as infrequent as possible. Thanks for your patience and use of Alfresco.

When:

Subscription Level Support Hours (according to Subscription Level)

Premier/Partner

8AM- 6PM (08.00-18.00) Monday - Friday local business hours of the Customer Support Contact. For Severity One cases, the support hours are 24*7.

Enterprise (was Platinum)

8AM-6PM (08.00-18.00) Monday - Friday local business hours of the Customer Support Contact. For Severity One cases, the support hours are 24*7.

Departmental (was Standard / Gold)

8AM- 6PM (06.00-18.00) Monday - Friday local business hours of the Customer Support Contact.

How:

Americas (North, Central and South America)

Atlanta, GA Toll Free (USA Only) +1 888 408 1687
New York, USA +1 212 738 9069
San Francisco, USA +1 415 449 8710
Vancouver, Canada +1 778 785 4201

EMEA (Europe, Africa and Middle East regions)

Austria (Vienna) +43 720 880700
Belgium (Brussels) +32 804 80 600
Denmark (Copenhagen) +45 89880600
Finland (Helsinki) +358 09 425 99710
France (Paris) +33 1 70 61 27 66
Germany (Munich) +49 89 22061000
Italy (Rome) +39 06 9338 7618
Luxembourg (Luxembourg) +352 2 088 1200
Netherlands (Amsterdam) +31 20 808 0361
Norway (Oslo) +47 21 08 1600
Portugal (Lisbon) +351 308 801 600
Spain (Madrid) +34 91 187 6947
Sweden (Stockholm) +46 8-403 093 00
Switzerland (Zurich) +41 43 5012 900
UK (Maidenhead) +44 1628 876 550

APAC (Asia Pacific Region)

Australia (Sydney) +61 2 8014 4635
Japan (Toyko) +81 3 4520 9311