How knowledge management helps keep the US attack free

in Government Computer News

The attacks that brought down the World Trade Center 10 years ago also cracked the foundations of traditional information sharing in the government intelligence and law enforcement communities.

Although the attack and its aftermath affected broad swaths of IT, it also helped transform one area of particular importance to the homeland security community: the collection of tools, technologies and practices, known as knowledge management.

Originally considered a means of preserving the institutional memory of longtime workers as they moved from one job to another or retired, the 2001 terrorist attacks brought an urgency to the uses of KM as a tool for intelligence collaboration and coordination, according to experts in the government IT community.

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