Alfresco Names Barry Duplantis VP of Customer Services
Red Hat and HP Veteran to Lead Client Support and Training Activities for Global Open Source ECM Company
“Over the past year, the Alfresco Enterprise edition has been a key driver of our growth, and our decision to add Barry to our team demonstrates our commitment to continuing to focus on the customer experience,” said John Powell, CEO of Alfresco Software. “With his superb track record in managing customer support at a global level and his experiences with subscription models similar to Alfresco’s, I have every confidence in Barry’s ability to coordinate all aspects of the Alfresco customer experience.”
Duplantis comes to Alfresco from HP, where he was Director of the company’s Global Incident Management Support team and managed global support strategy and direction for HP’s entire software portfolio. Duplantis also brings expertise in subscription-based services – prior to HP he ran Global Support Services for Red Hat, where he successfully transitioned Red Hat’s support services from a model focused on hobbyist users to an enterprise subscription-based support model.
“With an impressive base of clients in a range of key industries – from government to media and financial services – and a strong commitment to open source innovation, Alfresco is a very exciting place to take the next step in my career,” said Duplantis. “I was pleased to find that we were aligned in our approach – that the true value of a subscription is revealed though how we deliver support and services for our products to our customers.”
Alfresco is an enterprise open-source software company focused on advancing the flow of digital business. The company provides a better, more effortless way for people to work, making sure they have the information they need, exactly when they need it most. The Alfresco Digital Business Platform is an open, modern, secure platform that intelligently activates process and content to accelerate the flow of business. It provides the fastest path for people to interact with information and for companies to respond to changing business needs. Alfresco helps over 1300 industry-leading organizations build solutions where content finds users, processes dynamically adapt to changing needs enabling global companies to be more responsive and competitive. Alfresco’s customers include Cisco, Bank of NY Mellon, Liberty Mutual, Capital One, US Department of Navy, and NASA. Founded in 2005, Alfresco has U.S. headquarters in San Mateo, California and European headquarters in Maidenhead, UK. For more information on Alfresco, please visit http://www.alfresco.com.