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Alfresco Recognized as a Leader and a Strong Performer in Enterprise Content Management Platforms For Business and Transactional Services by Independent Research Firm

Alfresco Acknowledged for Delivering Openness, Interoperability, and Hybrid Deployment Options in Business Content Services Evaluation

San Mateo, Calif. and Maidenhead, U.K. – April 6, 2017 – Open-source pioneer, Alfresco Software, announced the company was named a Leader in The Forrester Wave™: Enterprise Content Management - Business Content Services, Q2 2017 evaluation. Alfresco also debuted a Strong Performer in The Forrester Wave™: Enterprise Content Management - Transactional Content Services, Q2 2017 evaluation.

In the Wave reports, Forrester predicts strong momentum for the ECM sector: “Forrester forecasts enterprise content management to be a global market worth $8 billion in 2017, rising to $9 billion in 2018. Deployment plans remain healthy, with nearly 90% of current ECM decision makers planning to expand their rollouts over the next year.”

A critical driver for this growth are enterprise business transformation and modernization strategies, including cloud-first initiatives. In addition, delivering fast and contextual access to content for both internal and external stakeholders is critical, as is increasing user experience and collaboration capabilities.

The Forrester Wave™: ECM Business Content Services, Q2 2017 evaluation states : “Alfresco continues to lure customers away from incumbent ECM providers in both the public and private sector. Ongoing investments in its BPM portfolio as well as cloud partnerships, such as with Amazon, position it as a credible alternative for organizations that want a modern, open source- and open standards-based content and process services platform.”

“We are thrilled with Alfresco’s performance in both EMC Waves.  Being named a leader in The Forrester Wave ECM BCS Evaluation and a Strong Performer in The Forrester Wave ECM TCS Evaluation is, in our opinion, a continuous recognition of Alfresco being at the forefront of the digital platform innovation. We are honored with these accolades and look forward to helping the market, and our customers accelerate their digital transformation initiatives,” said Thomas DeMeo, Alfresco Vice President of Product Management. “We believe Alfresco’s strong capabilities in both ECM segments validates our approach to meeting the requirements of broad industry use cases. As organizations progress on their digital journeys, we offer solutions that deliver greater content in context, giving end users information when and where they need it.”

The Forrester Wave: ECM Transactional Content Services, Q2 2017 report examines platforms that manage high-volume content that typically originates outside the organization, like customer claims and invoices. Forrester reports about Alfresco: “Clients report a high level of satisfaction with its APIs, life-cycle management, metadata, and BPM integration capabilities.”

In both evaluations, Alfresco achieved the second highest score for user adoption (tied in the Business Content Services evaluation). In the Business Content Services Wave, Forrester notes: “Investments in an updated partner program and customer success program have resulted in solid customer retention rates.”

ECM in the Cloud

Alfresco provides a complete cloud services portfolio that empowers ECM customers to deploy both business content and transactional content services in cloud or hybrid environments. In fact, Alfresco’s ECM platform has been proven to easily and securely handle over 1.2 billion documents on a full cloud-centric technology stack based on Amazon Web Services (AWS) Elastic Compute Cloud (EC2) and the AWS Aurora relational database engine. 

Whether managed by Alfresco, directly deployed by the customer on-premise, in the cloud or in a hybrid cloud environment, Alfresco’s advanced open source platform offers open APIs and support for open standards making it easy to extend, customize and integrate existing applications for a wide variety of content management use cases.

The Forrester ECM Wave Reports can be found at


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Webbo Chen

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About Alfresco
Alfresco is an enterprise open-source software company focused on advancing the flow of digital business. The company provides a better, more effortless way for people to work, making sure they have the information they need, exactly when they need it most. The Alfresco Digital Business Platform is an open, modern, secure platform that intelligently activates process and content to accelerate the flow of business. It provides the fastest path for people to interact with information and for companies to respond to changing business needs. Over 1,300 industry-leading organizations have built solutions on Alfresco allowing them to innovate, be responsive and competitive. Alfresco’s customers include Cisco, Bank of NY Mellon, Liberty Mutual, Capital One, US Department of Navy, and NASA. Founded in 2005, Alfresco has U.S. headquarters in San Mateo, California and European headquarters in Maidenhead, UK. For more information on Alfresco, please visit

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