Statement Digitization and e-Presentment for Banks
Crawford Technologies offers a statement digitization and e-presentment solution designed for corporate, retail banking and investment firms, based on CCM Gateway for Alfresco.
The solution captures the outbound, high-volume statements and letters produced by core banking systems, indexes and converts documents into industry standard formats like PDF/A and stores them efficiently in the Alfresco Content Services platform. Individual documents are delivered to consumers through web portals and mobile applications as either PDF or HTML5.
CCM Gateway for Alfresco helps banks comply with tax and industry regulations such as GDPR and other global regulations using Alfresco Records Manager and CrawfordTech Document Security. CCM Gateway supports Accessible PDF and Accessible HTML to ensure equal access to bank correspondence for the blind and partially sighted.
Each day banks produce billions of customer communications such as statements, letters, quotations, reports, security notifications, reminders, checks, remittance advices and statutory letters. These documents, generated by core banking systems, are essential to managing day-to-day business with corporate and retail customers alike.
Over 80% of bank communications are still printed and posted, costing hundreds of billions of dollars each year. However, a growing demand for digital formats on mobile devices and via the web provides opportunities for both cost savings and improved customer service.
Existing systems for managing outbound bank communications are often based on legacy mainframe technology that are over 30 years old. These systems were designed for a small number of internal bank users and are expensive to scale for access by millions of consumers.
Added to this challenge, legacy archiving and e-presentment systems are complex, expensive to maintain and rely on legacy print formats, such as AFP or text, for archiving. However consumers today need access to correspondence via modern web friendly technologies like HTML5 and PDF.
Bank communications are strictly regulated by financial authorities around the world. Not only are they required for tax compliance, but these documents often define the contract between the bank and the customer. Regulations such as GDPR require increasing flexibility in the way such communications are managed over time that existing systems are unable to support.
With an aging population it is now estimated that over 2% of the population requires access to correspondence in alternate formats such as large text or braille. Delivery of alternate formats is patchy at best, and increasing enforcement of regulations like the Americans with Disability Act (ADA) mean that systems for producing alternate formats must be improved if banks are to avoid large fines.
By adopting Crawford Technologies Statement Digitization and e-Presentment Solutions for Alfresco banks can:
- Save on average 60 to 80 cents per transaction on the cost of print and posting by changing to digital correspondence and e-presentment
- Reduce call center volumes and improve customer services by expanding access to bank correspondence via the web and mobile devices
- Achieve compliance with industry regulations and tax compliance regulation (such as GDPR) with automated records management
- Deliver consistent services for the partially sighted and ensure compliance with Section 508, AMA, AODA, the UK and EU Equality Acts
- Replace complex, mainframe systems with modern, next generation digital archives to significantly reduce IT costs