Alfresco Developer Support Services
At Alfresco, we are dedicated to customer success and delivering outstanding results and business value throughout the entire customer lifecycle.
Developer Support is one of a suite of Customer Support Services, and provides the expertise required to help developers achieve success with the Alfresco platform.
This service offering provides direct support from Alfresco experts for projects at the development stage and for your customizations in production – ensuring custom development by our partners and customers delivers high quality, high longevity, low risk and robust solutions.
Alfresco Developer Support
Developer Support is a subscription-based support offering delivered remotely by a dedicated team of development-focused, senior Support Engineers. This support offering is best for customers and partners that require on-going support for their development teams and customized code.
Unlimited cases can be raised via the Customer Support Portal and will be managed through a separate Development Support Queue, with a 1-business day SLO for initial response. At this time, there is no SLO offered for case resolution.
Developer Support Offering Scope
Alfresco’s Developer Support Engineers can help with the following:
- Support in mapping business requirements into design leveraging Alfresco APIs
- Guidance on how to customize Alfresco One and Share.
- Activities involving SDK, developer environment & productivity environments
- Public API usage & best practices, including code samples
- Guidance on automation of Alfresco installation, deployment and application lifecycle management
- Review and recommendations on new or existing customizations and integrations
- Troubleshooting assistance on existing customizations
The Developer Support subscription is available for 6 months, 1 year or multi-year terms with no case volume restriction.
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Customer Support Services Comparison
|Activity||Departmental / Enterprise Support||Developer Support||Premier Services||Consulting Services|
|Will you troubleshoot my custom code for me?||✔||✔|
|Will you facilitate provisioning of product code level fixes if encountered?||✔||✔||✔||✔|
|Will you own technical design of my custom code for me?||✔|
|Will you build my customization for me from scratch?||✔|
|Will you help me understand how to use your public API?||✔||✔||✔|
|Will you recommend best practices for extending Alfresco?||✔||✔||✔|
|Will you join our project kick-off meeting?||✔||✔||✔|
|Will you help me map our requirements to best practice implementation directives?||✔||✔||✔|
|Will you help me troubleshoot my Alfresco APIs usage if I provide a simple test case?||✔||✔||✔||✔|
|Do you provide SLO on response and engagement time?||✔||✔||✔|
|Will you own the delivery of an Alfresco project?||✔|
|Will you come on site?||✔||✔|
|Will you administer my Alfresco instance?||✔|
|Will you work with DBA and Sysadmin to improve performance my Alfresco instance?||✔||✔|