Alfresco Support is about a relationship

Your organization is constantly changing; from changes in staff and systems to new partners, new offices, and new devices, you live in a dynamic world. For a digital business platform to be successful, it must be adaptable.

Alfresco software support is made for the real world. Whether you use the full digital business platform, content services, process services, governance services or a combination, our subscriptions allow you to leverage the best innovation of the open source community. We combine that innovation with testing, certification, and support it for use in mission critical enterprise environments. It also allows you to participate and even influence the future development of the platform, through the Alfresco community.

What do I get for my subscription?

The Alfresco Digital Platform delivers the confidence of a tested, supported and certified enterprise-class platform combined with a relationship with Alfresco. Your subscription includes:

  • Support

    Leverage trusted support from Alfresco experts

    • Offered with a range of SLT options
    • Guaranteed availability
    • Call tracking and bug prioritization

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  • Upgrades and maintenance

    Ongoing tracking and monitoring of your important technical issues

    • All future upgrades
    • Bug fixing and service packs when needed
    • Patch distribution with back porting

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  • Fully tested

    Ready for enterprise environments with the highest stability demands

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  • Certified Platform Stacks

    So you always have the confidence of knowing Alfresco works with the critical software in your enterprise

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  • Customer Support Portal

    Quickly access Alfresco experts who understand your environment

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  • Enterprise Content System Documentation

    Advanced knowledge and best practices for enterprise environments like yours

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