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Collaboration Trends and Technology – A Survey of Knowledge Workers

Today’s most productive knowledge workers — business professionals who are contributing, sharing insight and experiences, participating in decision making, and influencing change — are a company’s true competitive advantage. They are paid to think and collaborate with distributed team members, contractors, partners, suppliers, and vendors across an increasingly global workplace to help grow an enterprise’s bottom line. As digital ways of working change how knowledge workers exchange information, companies must ensure that effective workplace collaboration keeps pace. Employees need enterprise collaboration solutions that work equally well both inside and outside the organization. Content must be able to flow easily between the different parties involved in the process while allowing for secure collaboration with external consultants, partners, and vendors.

The following report, sponsored by Alfresco, is based on a survey of 753 business professionals. All survey participants were knowledge workers who spent more than 25% of their workday online. Questions were asked on a variety of topics related to collaboration. The goal of the survey was to quantify experiences, challenges, and trends in work collaboration habits and technology.